2002-12-22 04:50:13 +00:00
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RT is an industrial-grade ticketing system. It lets a group of people
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intelligently and efficiently manage requests submitted by a community
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of users. RT is used by systems administrators, customer support
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staffs, NOCs, developers and even marketing departments at over a
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thousand sites around the world.
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2003-04-29 05:10:29 +00:00
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RT3 significantly revamped the RT codebase, featuring standard-compliant
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Web UI, approval-based workflow system, REST-powered RPC mail gateway,
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recursive group membership with delegates, autoconf, custom field support,
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I18N and L10N framework, web-editable scrips, better documentation and
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regression test suite, and more.
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2002-12-22 04:50:13 +00:00
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WWW: http://www.bestpractical.com/rt/
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