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44 lines
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44 lines
2.0 KiB
Plaintext
send-pr - sends bug reports to a central support site
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`send-pr' uses electronic mail to submit support questions and
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software bugs to a central site. No piece of software is perfect, and
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software organizations understand this `send-pr' is designed to allow
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users who have problems to submit reports of these problems to sites
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responsible for supporting the software in question, in a defined form
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which can be read by an electronically managed database.
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`send-pr' is part of a suite of programs known collectively as GNATS,
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an acronym for Problem Report Management System. GNATS consists of
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several programs which, used in concert, formulate and partially
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administer a database of Problem Reports, or PRs, at a central support
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site. A PR goes through several states in its lifetime; GNATS tracks
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the PR and all information associated with it through each state and
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finally acts as an archive for PRs which have been resolved.
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The same engine can be used to submit bugs to any number of support
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sites by setting up aliases for each of them; `send-pr' error-checks
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each PR as it is sent to be sure that the category specified matches a
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category supported by the site in question.
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`send-pr' invokes an editor on a problem report template (after trying
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to fill in some fields with reasonable default values). When you exit
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the editor, `send-pr' sends the completed form to the support site.
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At the support site, the PR is assigned a unique number and is stored
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in the GNATS database according to its category and customer-id. GNATS
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automatically replies with an acknowledgement, citing the category and
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the PR number.
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See the Texinfo file `send-pr.texi' or the Info file `send-pr.info'
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for detailed installation and usage information.
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See the file MANIFEST for a list of the files which should have
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accompanied this distribution.
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See `send-pr.texi', `send-pr.info', or the file INSTALL for the
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installation procedure for `send-pr'.
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Copyright (c) 1993, Free Software Foundation, Inc.
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See the file COPYING for copyright information concerning this
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distribution and all its components.
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